Privacy Policy

Introduction

AliNQuality LLC ("AliNQuality", "we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit alinquality.com, contact us, or use our client portal, and how we use and protect that information.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not continue using the site.

Information We Collect

You Provide Directly

When you submit our contact form, request a maintenance update, or send messages through your client portal, you may provide:

• Name, email address, phone number, and company name
• Project details, budget range, and timeline preferences
• Messages, attachments, and ticket history submitted through the client portal
• Account credentials (password) and profile preferences if you have a portal account

Collected Automatically

When you visit the site, our servers and infrastructure automatically collect limited technical information including IP address, browser type and version, device type, pages viewed, referring URLs, and timestamps. This is standard server-log data used for security monitoring and basic site analytics.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you request
• Operate and maintain your client portal and project history
• Send service-related communications (status updates, ticket replies, invoices)
• Improve our website, content, and user experience
• Comply with legal obligations and protect against abuse

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Analytics & Tracking

We may use privacy-respecting analytics to understand how visitors navigate the site (which pages are most useful, where users drop off, etc.). Where used, analytics data is aggregated and not used to identify individual visitors for advertising purposes.

Client Portal & Communications

When you use the client portal, we store messages, ticket history, project notes, and any files you upload so that we can provide ongoing service and maintain a record of work performed on your behalf. Communications between you and our team are kept confidential and are accessible only to authorised AliNQuality personnel and infrastructure providers acting on our behalf.

Cookies

We use a small number of cookies that are strictly necessary for authentication, session management, and basic site preferences. We do not use cross-site tracking or advertising cookies. You can control or block cookies in your browser settings, but doing so may prevent the client portal from working correctly.

Data Security

We use industry-standard practices to protect your information, including encryption in transit (HTTPS), authenticated database access, role-based permissions, and routine security updates. No internet system is perfectly secure, however, and we cannot guarantee absolute security. If we ever become aware of a material breach affecting your data, we will notify you in accordance with applicable law.

Third-Party Services

We rely on a small set of trusted infrastructure and service providers to operate the site and deliver client work, including our hosting, database, email, and analytics providers. These providers process limited information on our behalf under their own privacy commitments and contractual obligations to us.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

Questions, concerns, or requests about this Privacy Policy can be sent to: